Privacy Policy

Privacy Policy

Effective Date: 10/01/2025
Last Updated: 11/2/2025

1. Introduction

Welcome to The Healing Journey Grief & Loss Program  (“we,” “our,” or “us”). Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health-related information when you visit our website, www.letshealtoday.com, or participate in our online grief and loss support programs (“Services”).

The Healing Journey Grief & Loss Program is committed to protecting your privacy in accordance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). By using our Site or Services, you consent to the data practices described in this Policy.

2. Information We Collect

We collect information to provide safe, supportive, and effective grief and loss programs. This may include:

a. Personal Information:

Full name

Email address

Phone number

Mailing address

Account login details (if applicable)

Payment or billing information (for paid programs)

b. Protected Health Information (PHI):
Under HIPAA, PHI refers to any information that identifies you and relates to your physical or mental health or participation in our Services. Examples include:

Information you share during sessions, support groups, or communications

Notes or records created during participation in grief support activities

Information related to emotional well-being or mental health

c. Technical and Usage Data:

IP address and browser type

Device information

Site activity and analytics

Cookies or similar technologies (see Section 7)

3. How We Use Your Information

We may use your information to:

Provide and personalize support services

Facilitate participation in online grief support groups

Communicate updates, reminders, and resources

Process payments and manage accounts

Maintain compliance with applicable laws, including HIPAA

Improve our website and user experience

We will not sell, rent, or exchange your personal or health information with any third parties for marketing or other purposes.

4. HIPAA Compliance and Confidentiality

The Healing Journey Grief & Loss Program maintains strict compliance with HIPAA privacy and security standards. All electronic systems that store or transmit Protected Health Information (PHI) use secure, encrypted platforms.

Your PHI is only accessed or shared when necessary to:

Provide or coordinate services

Process billing or payment (if applicable)

Support authorized operational activities

Comply with legal or regulatory obligations

All staff and partners are trained in HIPAA compliance and required to protect the confidentiality of your information.

5. Sharing of Information

We may share your information only in the following limited situations:

With Service Providers: Trusted vendors (such as secure telehealth platforms or payment processors) that assist us in operating our programs. These entities are Business Associates under HIPAA and are bound by confidentiality and security agreements.

With Your Authorization: We will not disclose your PHI to third parties without your explicit written consent, except as required or permitted by law.

As Required by Law: To comply with a court order, subpoena, or legal investigation.

In Case of Threat or Harm: If necessary to prevent a serious threat to your safety or the safety of others.

6. Data Retention

We retain records containing personal and health information only for as long as necessary to fulfill program purposes or comply with applicable legal, ethical, or professional requirements. Once the retention period ends, data is securely destroyed or de-identified.

7. Cookies and Online Tracking

Our Site may use cookies and similar technologies to enhance functionality and analyze website usage. Cookies do not collect personal or health information. You may disable cookies in your browser settings, but some Site features may not function properly.

8. Data Security Measures

We take data security seriously and use administrative, technical, and physical safeguards to protect your information. These include:

Encryption of stored and transmitted data

Secure, HIPAA-compliant platforms for all group sessions and communications

Restricted access to PHI on a need-to-know basis

Regular security reviews and staff training

Despite these measures, no online system is completely immune from risks. You share information at your discretion.

9. Your Rights Under HIPAA

You have specific rights regarding your Protected Health Information (PHI):

Access: You can request a copy of your PHI.

Amendment: You may request corrections to inaccurate or incomplete information.

Restrictions: You can request limits on how your PHI is used or disclosed.

Confidential Communications: You may request communications through a specific channel (e.g., secure email).

Accounting of Disclosures: You can request a record of certain disclosures of your PHI.

To exercise these rights, please contact our Privacy Officer at [email protected]. Requests will be handled in accordance with HIPAA timelines and requirements.

10. Children’s Privacy

Our Services are intended for individuals 18 years of age and older. We do not knowingly collect or maintain information from children under 18. If such information is discovered, it will be deleted immediately.

11. Third-Party Links and Platforms

Our Site may contain links to third-party websites or applications. The Healing Journey Grief & Loss Program is not responsible for their privacy or security practices. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Site or Services indicates your acceptance of any revised terms.

13. Contact Information

If you have questions about this Privacy Policy, HIPAA compliance, or how we protect your privacy, please contact us:

The Healing Journey Grief & Loss Program
Email: [email protected]
Phone: 770-715-5443
Mailing Address: 1100 Peachtree St. NE Ste 900 Atlanta, Ga 30309
Attention: Privacy Officer